CASE STUDY: StreetPR - NHS SmokeFree

Provided by StreetPR UK
Generating referrals for NHS Smokefree in Camden.

What was the Challenge / Background of the Campaign?

StreetPR was approached to tender for the NHS Smokefree contract in Camden, after initially being told that we were too small a business. Happily, we were allowed to submit our operational and executional plans and won the contract over many more experienced and established companies.

What was the Campaign Objective?

Our first campaign was purely referral generation - finding smokers who wanted to quit using the free NHS service. The NHS team followed up the referrals and booked their initial appointments. We improved not only the quantity of new referrals, but also the conversion rate that was previously achieved by another company, resulting in a bottom line improvement of 600%!

What was the Solution?

We moved from purely running referral generation on the street, to taking full control of the initial follow-up phone calls and booking appointments. What started as one contract in Camden, has grown to cover over a dozen London Boroughs and local authorities. We continue to monitor our and improve on our results.

What were the Results?

What the NHS say about us - "Cat and Street PR were approached by my service with a service that was new to her company. She and her company were able to quickly grasp the new way of working and were able to compete against other more experienced companies to repeatedly win contracts with my NHS service. Over the course of providing against these contracts Cat and Street PR were consistently flexible beyond expectation, exceeded performance target and were extremely good value. I would continue to recommend Cat and Street PR".

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